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This page was prepared in English and you can translate it into foreign languages ​​with Google Translate. In case of any translation errors, the terms written in English are valid.

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Privacy Policy & Terms and Conditions & Shipping Delivery and Return Policy

Last Updated and Effective date 01-08-2024

About 3. party Social Media 

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use GooglePlus Comments widget at our website for you to be able to comment at our webpages using your GooglePlus account. From this interaction Google automatically collects and store certain information in server logs like IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, in accordance with their data privacy policy: https://policies.google.com/privacy

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use a X (Twitter) Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy

We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome cookie remove, Safari cookie remove, Firefox cookie remove, Internet Explorer cookie remove

Mobile App: Remove the app to delete cookies.

If you are using any other web browser, please visit your browser’s official support documents.

Log Files
intelplug.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Google DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.intelplug.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

You may consult this list to find the Privacy Policy for each of the advertising partners of intelplug.com.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on intelplug.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that intelplug.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
intelplug.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
intelplug.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Sign Up
When you sign up you accept to receive E-Mails from intelplug.com Your E-Mail will be secure with us, we will not share it with companies.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions, Cookie Policy, Shipping Delivery and Return Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Terms and Conditions & Shipping Delivery and Return Policy

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Refund and Return policy

9.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you or a designated third-party (other than the carrier) acquires physical possession of the goods.

To request a refund, log in to your account and create a support ticket. To meet the withdrawal deadline, send your communication regarding the right of withdrawal before the 14-day period expires.

If the package is returned due to any taxes you must pay upon entry to your country, no refund will be given.

9.2 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a non-standard delivery), without undue delay and no later than 14 days from the day we are informed of your withdrawal. Reimbursement will be made using the same payment method as the initial transaction unless agreed otherwise; no fees will be incurred as a result of the reimbursement.

You must return the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period expires.

We may withhold reimbursement until we receive the goods back or you provide evidence of having sent them back, whichever is earlier.

You will cover the direct costs of returning the goods, including taxes and unexpected expenses, up to three times the shipping costs. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Certain items cannot be returned or exchanged due to legal exceptions. Personalized products and accessories such as USB cables, power adapters, and plastic boxes are non-returnable. We will inform you if this applies to your case.

9.3 Return Conditions

To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. Only the person who purchased the package can request a return. If you wish to return an item, we will send you a return label. The cost of the return package will be your responsibility.

We recommend taking a video while preparing the package to show its contents. When we receive your package, we will open it with video recording to ensure the contents are undamaged.

Important: If the package you receive is damaged, you must ask the carrier to document the damage. No refunds will be given for damaged packages without documentation.

Non-returnable items include:

  • intelPlug points, User Points
  • Subscriptions
  • Gift cards
  • Downloadable software or firmware products
  • Software and firmware credits

9.4 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days. If the refund cannot be processed via the original payment method, or to expedite the process, we may refund it to your bank account. The order placer and the bank account holder must be the same person.

Please take a video of what you put inside the package before sending it back and share the video with us.

If the product is intentionally damaged, it cannot be returned.

9.5 Late or Missing Refunds

If you haven’t received a refund yet, check your bank account again. Then contact your credit card company and bank, as there may be processing delays. If you still have not received your refund, contact us by creating a support ticket in your account page.

9.6 Sale Items

Only regular-priced items may be refunded; sale items cannot be refunded.

9.7 Exchanges

We only replace items if they are defective or damaged. To request an exchange, follow the same procedure as for returns. You will be responsible for the shipping costs of the exchange.

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://intelplug.com/policies. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

We offer shipping :

Express Shipping 3-20 days

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders and domestic orders.

For information about customs process:
Customers can get info about customs clearance process from express carrier.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders cannot be shipped to P.O. boxes. Not all shipping methods are available for digital products. Orders only ship on business days, which are Monday – Friday.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

CUSTOMS CLEARANCE

The customer is responsible for paying all customs duties. The undelivered package due to customs duty is destroyed by the carrier and the conditions when the package is delivered to the customer are valid. So if you have a concern about customs, you may need to contact us before purchasing.

10. Content posted by you

We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

11. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

13. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

  • this website or our products or services will meet your requirements;
  • this website will be available on an uninterrupted, timely, secure, or error-free basis;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to €1. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

14. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

When you purchase any of our business subscription services, we assume that the information you provide is accurate. If found otherwise, your subscription will be canceled. For identity verification, we use the Stripe infrastructure:

Information Obtained with Stripe Identity

Stripe Identity collects a range of information to verify users’ identities. This information typically includes:

Identity Documents:

  • Official identification documents such as passports, driver’s licenses, or ID cards.
  • Photos or scans of these documents.

Personal Information:

  • First name, last name.
  • Date of birth.
  • Address.

Verification Status:

  • Whether the identity verification process was successful.

Information Shared by Stripe

When Stripe shares this information with us, it is subject to certain limitations:

  • Verification Result: Stripe indicates whether your identity verification was successful. However, it does not directly share all documents or your private information with us.
  • User Information: Stripe may share basic information necessary for verification, such as your name, surname, date of birth, and the type of document used in the verification process (passport, driver’s license, etc.) with us.
  • Privacy and Security: Stripe takes strict measures to protect the privacy and security of your data and complies with data protection laws such as GDPR.

Summary

While using Stripe identity verification to confirm your identity, we will not have access to all of your private information. For privacy and security reasons, Stripe shares the information it collects in a limited manner. The information provided by Stripe is typically limited to the verification status and basic identity information. More detailed access is generally not possible and is subject to Stripe’s data protection policies.

15. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

16. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.

17. Affiliate marketing

Through this Website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, such as the US Federal Trade Commission Rules.

Business users who purchase reseller, installer, or installer and reseller subscriptions can earn a commission of up to 10% for products, up to 20% for subscriptions sold or facilitated through intelPlug, except in exceptional circumstances. Regardless of the commission earned, the maximum monthly payment is capped at €1000, even if the entitled commission exceeds this amount. (This clause is necessary to prevent misuse.)

We are not responsible for transactions between the business user and the customers,reseller, installer, or installer and reseller users they serve. Resellers, installers, or installer and reseller subscribers operate independently and are not our employees. Any business relationship between the business user, reseller, installer, or installer and reseller users and their customers does not involve us.

We strive to work with honest, transparent, and well-intentioned individuals. Therefore, we reserve the right to cancel the subscriptions of reseller, installer, or installer and reseller users without providing any reason.

Commission payments can be requested by opening a support ticket in the “My Account” section no earlier than 45 days after the order has been delivered. Any fees incurred for transferring the money to your bank will be deducted from the commission payment. To ensure zero or minimal bank charges, we recommend using Wise.

Commission payments will be canceled if not requested within 6 months of order delivery. If an order is canceled for any reason or if the package is returned, the commission payment will be canceled.

Subscriptions cannot be resold as second-hand or transferred or used by anyone other than the applicant.

18. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

19. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

20. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

21. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

22. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

23. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

24. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and HomeHome App Ltd in relation to your use of this website.

25. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

26. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

27. Contact information

This website is owned and operated by HomeHome App Ltd.

You may contact us regarding these Terms and Conditions through our contact page.

Data Deletion Request

If you wish to request the deletion of all your information, please notify us by opening a support ticket in the “My Account” page.